Shell Energy broadband deals
Reviewed by Catherine Hiley
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Last updated: 27 January 2026
4 mins read
In February 2024, TalkTalk acquired Shell Energy’s home broadband and home phone customer base (which was previously bought by Octopus Energy in 2023).
If you used to be a Shell Energy customer, your service will have been transferred to TalkTalk. Compare available broadband deals in your area below.
What was Shell Energy broadband?
Shell Energy was one of the more established energy providers outside the ‘Big Six’, which refers to the UK's largest retail suppliers of gas and electricity.
The provider had expanded into the home internet space, offering both standard ADSL and fibre optic broadband packages at competitive prices.
On 1 December 2023, Octopus Energy officially acquired Shell Energy Retail in the UK and Germany, moving Shell Energy broadband customers over to Octopus.
In February 2024, Octopus Energy sold Shell Energy broadband to TalkTalk. This meant a smooth transition for all customers, as Shell Energy broadband was already supported by TalkTalk’s platform.
Who provides Shell Energy broadband?
TalkTalk, which now owns the previous Shell Energy service, uses the Openreach network to deliver broadband.
Some TalkTalk broadband deals come with landline call options for its broadband and home phone customers.
TalkTalk broadband packages
TalkTalk offers a range of broadband packages, from Part-Fibre with average speeds of 67Mbps to Full-Fibre with speeds of up to 900Mbps.
Its broadband packages usually come with 18- or 24-month contracts.
You can also bundle your TalkTalk broadband with TV and landline:
- TV - TalkTalk’s broadband and TV packages give you access to the TalkTalk TV Hub. This offers 4K viewing, over 70 live channels and access to more than 10,000 Google Play apps. Costs start from £5 a month
- Landline - TalkTalk offers unlimited UK calls or evening and weekend calls bundles and lets you add them to selected broadband packages as a rolling contract
TalkTalk broadband add-ons
You can also add optional extras to your TalkTalk broadband package at a cost:
- TotalHome Wi-Fi - Signing up for TotalHome will help your Wi-Fi signal reach every corner of your house by giving you Wi-Fi boosters to enhance the connection around your whole home. Prices start from £8 a month
- SuperSafe - TalkTalk’s SuperSafe software protects up to 10 of your devices from cybersecurity risks like viruses, ransomware and phishing scams. It also comes with an integrated password manager to conveniently and securely store things like payment information. You can add SuperSafe to your broadband plan for £6 a month
Should I choose TalkTalk broadband?
TalkTalk is a good choice if you’re looking for a reliable provider at a competitive price. But if you’re looking for responsive customer service, it might not be the right choice for you.
According to ISP Review, TalkTalk is the fourth largest broadband provider in the UK. And its customers can expect:
- Reliability - TalkTalk offers fibre broadband coverage across 96% of the UK, with minimal downtime. So, it might be the right choice for those in rural areas and who need a stable connection
- Technical support - TalkTalk offers support seven days a week via live chat and six days a week over the phone
- Customer service concerns - The latest Ofcom data suggests TalkTalk is the most complained about broadband provider in the UK. It also has a 2.5, ‘poor’, TrustPilot rating, with customers regularly citing customer service in negative reviews
- Price - TalkTalk is competitively priced, with plans starting from £25 for full fibre broadband. Prices are expected to rise in April 2026
- Speed - TalkTalk speeds range from part fibre with speeds of up to 65 Mbps and full fibre speeds of up to 900 Mbps. Actual connection speeds will vary depending on your location
So, while TalkTalk provides strong connections and reliable uptimes, many customers feel let down by the customer support they’ve received.
TalkTalk broadband speed
TalkTalk broadband delivers a range of internet speeds depending on your chosen package, from basic standard connections for casual browsing, to full-fibre for gaming and remote working.
The connection types available with TalkTalk broadband include:
- Standard broadband (for casual browsing and light social media use)
- Part fibre (with speeds up to 65 Mbps)
- Full fibre (good for busy households, gamers, remote workers and more)
Your internet speeds can also be impacted by:
- Your location
- How many people in your household are using the internet
- What you're using it for
If you're in shared accommodation like a student house or if your home has more than two people living there, you might want to consider 100 Mbps broadband deals.
These might help everyone browse, stream and work without lag or buffering.
TalkTalk Broadband Prices
If you're new to TalkTalk broadband, you might be able to get a promotional discount or service during sign-up. But these will probably only last for a limited time.
As of January 2026, TalkTalk full fibre packages start from just £24 a month for an introductory period, with prices set to rise in April 2026.
TalkTalk Broadband Router
When it comes to routers, TalkTalk broadband provides its own TalkTalk Wi-Fi Hub or an Amazon eero.
Wi-Fi coverage and user speed can be impacted by various factors outside your control, like:
TalkTalk Broadband installation
The cost of TalkTalk broadband activation depends on your package.
Some packages come with free setup, while others might require a small fee for engineer installation or equipment.
It usually takes around two weeks for your full fibre service to be activated. But this can be quicker if you already have a fibre line in your home.
Can I get Shell Energy (TalkTalk) broadband in my area?
Use our postcode checker to see if you can get TalkTalk broadband deals where you live.
As TalkTalk delivers broadband through Openreach, like most other UK providers, you'll likely find a suitable deal in your area.
That said, if you're based in a remote location or have certain broadband constraints, you might be better off comparing rural broadband deals or those from area-specific providers like Community Fibre or KCOM.
Compare broadband deals
When switching broadband providers, check how TalkTalk broadband deals compare with the rest of the UK market.
Using the Openreach network, TalkTalk broadband deals are similar to ones offered by other providers like:
Frequently Asked Questions (FAQs)
How to get a cheaper broadband deal?
To get a better broadband deal, use our tables to compare our best broadband deals from a wide range of the UK’s most trusted providers. From here, you can switch providers to your new deal or review options from your current provider to negotiate a better deal.
If you’re looking to switch broadband or haggle for a better deal, we recommend contacting your provider 30 days before the end of your contract to avoid any exit fees.
Who offers the best internet in the UK?
The best internet provider for your home depends on your location and usage. If you’re only using your broadband for casual browsing, a lower-speed, cheaper internet option might be the best option for you. But if you’re working from home or gaming, you might need a faster broadband package.
It’s important to note that providers will have varying levels of coverage, depending on where you live. So it’s important to research which providers offer the best coverage for your specific location.
Some providers also offer introductory offers or TV bundles, while others might have faster or more reliable connections in your area.
Virgin media is a leading provider in the UK, with an average speed of 132Mbps, while offering plenty of competitively-priced plans.
If you’re looking for excellent customer service, Vodafone generally has a good track record with responding to customer queries.